Frequently asked questions

Our chalets in Denmark are not dog friendly. The Floating Forest is a sanctuary for native animals that will get scared if unknown animals are on site. We have been known to make exceptions for well-behaved non-shedding dogs. Let us know if your friendly pooch meets this criteria. Unfortunately, we’re not a cat friendly location.

In the chalets our unique Forest Furry Friends (native bush mice) can sometimes sneak inside, especially in our Jarrah and Wandoo chalets. They are a common feature in the Great Southern Region, but not everyone loves them. If you see one don’t be alarmed, they are harmless. Give us a call or drop us a text and we will come and take it out for you. To help stop them getting inside please try and leave the doors closed and don’t leave food lying around in the chalets.

Yes. The two bedroom multi-level Jarrah chalet can accommodate a small family of up to four people. All other chalets have one bed and are designed for up to two people. All chalets can accommodate an extra person by squeezing in our rollaway bed or one of our Glamswags. We can also provide a portacot and a high chair for your infant. It’s best to call to discuss your needs.

Smoking is not permitted at any time inside our chalets. When smoking outside, please be mindful that The Floating Forest is in a bushfire zone. Guests who do not respect this serious rule will be asked to leave the property.

In the event that guests smoke inside the chalet or near the chalet and residue smell is unable to be removed with general cleaning, an additional fee of up to $300 for specialised cleaning will be charged to the credit card you provided to pay for your booking.

Yes, firewood is complimentary. Firewood and a firestarter kit are provided upon arrival, contact us if you require more firewood during your stay. But if DIY is not your thing, the on-site staff are happy to get your fire crackling.

Shire restrictions are in place during the summer months and we do not allow our indoor fireplaces to be used during these times. The Floating Forest is in a bushfire prone zone, therefore no outdoor open fires are permitted at any time. You are welcome to use your balcony BBQ at any time. Thank you for understanding.

If you’re a guest in our Jarrah chalet then you have your own private laundry with washing machine, washing powder, and drying rack. If you’re staying in any of our other chalets, then you will need to go into Denmark town and use the public laundromat.

Yes. The Floating Forest is set on about 25 acres, and about 5 acres are cleared, so there are plenty of options to park your camper trailer or boat on-site.

Yes. We would love to give you the opportunity to share the magic of The Floating Forest with family and friends. Vouchers can be for a fixed dollar amount or the equivalent value of a certain number of nights. Give us a call or send us an email to arrange.

Simply find the dates you’re interested in on our website, then call or email us to finalise your booking. It’s easy!

Our guests tell us that a minimum stay of two nights is required to fully appreciate all that The Floating Forest has to offer. It’s a fabulous central place to base yourself for longer if you want to explore everything the Great Southern Region has to offer.

If you can’t see the dates you want, it might be because we are fully booked or it could be due to our minimum stay policy for that time of the year. Give us a call or send us an email if you don’t see availability for your preferred dates, and we’ll do our best to accommodate you.

Yes, we require a minimum stay of two nights for guests to fully appreciate all that The Floating Forest offers. During peak holiday periods (such as Easter and Christmas), the minimum stay extends to four nights. If you’re interested in a single-night stay at our Denmark accommodation, please ask us—we’ll do our best to accommodate you, though a single-night stay incurs an additional $50 fee to cover the cost of securing our quality cleaning team on short notice.

We don’t require a deposit at the time of booking. Full payment is required 14 days before the start of your stay, and it will be charged to the credit card you provided at the time of booking. If you prefer to pay via direct online banking transfer, please give us a call or email us.

We understand that even the best plans can change. Yes, you can change your booking, provided you give us at least 14 days’ notice. Please call or email us, and we’ll do our best to accommodate your changes.

You can cancel your booking, provided you give us at least 14 days’ notice. Just give us a call or send us an email.

Yes, we often have groups or families book all our chalets for exclusive use. We frequently accommodate group bookings for wedding parties as well. Contact us to discuss discounted rates for exclusive access. Please note, a deposit may be required to secure exclusive access.

We don’t have a reception desk. We will text you when your Denmark accommodation is ready—our goal is to have it prepared by 2 pm. Once you receive your welcome text, you can enter your chalet at your convenience. Even though you won’t meet us at check-in, we’re always available if you need assistance.

Check-out is by 10 am on your departure day. We appreciate your cooperation with our check-out time, as it allows us to clean and prepare the chalets for incoming guests. We take pride in maintaining the high cleanliness standards of our chalets and value this turnover time.

Yes, we’ve hosted several beautiful small weddings and have even had marquees installed for such occasions. We’re happy to work with your wedding planner on which parts of your special day can be held on our grounds. Please note, we do not provide wedding planning services.

The Floating Forest is 1.5 km from town, but the walk down Mt Shadforth Road can be a bit challenging, so it’s best to drive or ride your bike. Alternatively, you can rent one of our two e-bikes available on site.

Our Denmark chalets are fully equipped with the amenities described on our website. Each chalet includes indoor cooking facilities, utensils, and a gas Weber Q barbecue on your balcony or patio. We do not have a restaurant on site, and breakfast is not provided. We encourage you to visit the local supermarkets on your way to us, and we’re always happy to recommend local restaurants.

We do not operate a day spa or float tanks. However, we welcome our guests to connect with our preferred local provider, Sacred Alignment Co, who can come to your chalet to offer relaxing massages, face treatments, and foot baths.

For those unavoidable work obligations, we are located in a Telstra 5G zone, ensuring robust and reliable connectivity. Free high-speed Wi-Fi is available throughout our Denmark accommodation. For any urgent work needs, we can assist with ad-hoc printing and scanning services.

We don’t offer transport services to and from town or local wineries, but we can recommend reliable local providers.

Not yet, but we are working on it. Stay tuned!